Refund policy

Gaia Flora promise to source the best possible flowers for your arrangement. We will do the best we can to arrange your bunch with your specific requests, however due to the nature of the floral industry, it isn't always possible to get exactly what you like due to market supply as well as seasonal flowers that won't be available at a certain time of the year. Due to COVID, there is also a limited choice in flowers as the floral industry has also been affected by this.

By accepting these terms and conditions, you acknowledge there may be material differences between images and produced goods.

Your fresh flowers should last from 3-7 days, provided that you follow our guidelines on how to care for your flowers;

• Cut stems on an angle before placing in water

• Put your flowers into a clean vase with fresh water

• Ensure all stems are below water level and remove any leaves that are in water

• Every two to three days, change the water, clean vase and re-cut stems

• If your arrangement is in floral foam, always make sure it is moist

• If it is dry, pour a small amount of water to re-hydrate

• Keep away from heat, direct sunlight, air conditioning and fans

Gaia Flora reserves the right to request photos or images of the original flowers.

Gaia Flora requires that any dissatisfaction with the freshness of the flowers be communicated with our team within 24 hours of delivery. To assist us in quality control, we may request to collect the original flowers. Regrettably, we cannot arrange a re-delivery of replacement flowers to you if the original flowers are disposed of or images are unavailable.

Any refunds will be processed via the same method of payment. Electronic refunds may take up to 5 business days to process.

No exchanges or refunds on candles or planters, unless an item has arrived damage, we would then need photo evidence of this to make a final decision.*